Case Study: Nando’s achieves seamless dining and faster payments with Omise

Nando's - Customer Case Study

Nando’s Singapore partnered with Omise to improve the dining experience as it faced common F&B challenges such as long queues, heavy peak-hour traffic, and staffing pressure. Omise provided card payment solutions, including tokenization technology, alongside Eunoia’s digital ordering platform to support a faster, more seamless ordering journey.

With Omise, Nando’s enabled customers to save card details for quicker repeat purchases, while also centralizing payment management across all 6 Singapore outlets through a single dashboard for easier reporting and reconciliation. The combined solution streamlined dine-in ordering via QR code, reduced operational friction, and helped create a smoother customer experience with loyalty points support for returning guests.

Nando's

Ying Wah

Brand & Innovation Manager