Case Study: Good360 enhances nonprofit support and donor management with OMI Salesforce customization

Good360 streamlines support for 87,000 nonprofits with OMI

Good360, a nonprofit organization that distributes donated goods to a network of 87,000 other nonprofits, faced a challenge in managing its vast ecosystem of corporate donors and partners. They needed to improve transparency, create a seamless partner experience, and build a collaborative community platform. To address this, they partnered with vendor OMI for a Salesforce customization project.

OMI provided ongoing Salesforce resources to implement and customize a stack including Sales, Service, and Community Cloud. The solution integrated these systems with NetSuite and Magento, enabling single-point account management, omni-channel support, and a space for nonprofits to collaborate. As a result, Good360 can now better manage its resources through analytics and formally capture support activity, expanding its impact beyond product donation.

Good360