Case Study: Hastoe Housing Association improves repairs logging and user experience with Omfax Systems and Keyfax

Hastoe Housing Association - Customer Case Study

Hastoe Housing Association, an award-winning rural housing association, contacted Omfax Systems for support. Their challenge was to migrate and upgrade their Keyfax software to new servers following an IT infrastructure change, aiming to enhance the user experience for both their staff and residents.

Omfax Systems implemented an upgrade for both the staff-facing and tenant-facing Keyfax applications. The solution provided a modernized interface, improved usability, and enhanced security features, with the online tenant portal customized to match the Hastoe website. The result was a successful rollout where customer service colleagues praised the ease of use and residents benefitted from the improved online repair logging experience.

Hastoe Housing Association

Nicola Scott

Business Systems Manager