Case Study: Magellan Health reclaims 100 business days with Ombud

Magellan Health reclaims 100 business days with Ombud

Magellan Health, Inc., a Fortune 500 healthcare services company, faced significant challenges managing its complex proposal process. Its subject matter experts were repeatedly answering the same questions while using disconnected content from emails and local files, leading to duplicate efforts and too many status meetings. To address this, Magellan Health implemented Ombud's content management platform.

The Ombud solution provided a single source of truth for all content, which improved SME engagement and streamlined the entire proposal process. This allowed the team to quickly locate and reuse relevant information. As a result, Magellan Health reclaimed 100 business days, achieved an 11% increase in its proposal response rate, and now reuses 65% of its content in future proposals. Ombud enabled the company to shift from scrambling to strategizing.

Magellan Health, Inc