Case Study: GoTo halves security questionnaire response time with Ombud

GoTo halves security questionnaire response time with Ombud

GoTo, a provider of secure remote access software, faced a significant challenge in responding to the high volume of in-depth security questionnaires from prospective clients. This process was unsustainable, as it consumed half of the sales team's time. Their outdated system of spreadsheets led to constant content updates, the use of outdated versions, and the repeated re-invention of answers for every new questionnaire.

Ombud implemented its content solutions platform to address these challenges. The solution provided a centralized and automated library for security information, enabling real-time updates and full version history. Using Ombud, GoTo achieved a 60% reduction in questionnaire response time and a 150% increase in response volume without adding staff, allowing one employee to handle 150 questionnaires per quarter.

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