Case Study: Andermatt Swiss Alps achieves zero queues in peak hour with Ombori

Andermatt Swiss Alps achieves zero queues in peak hour with Ombori

Andermatt Swiss Alps, a luxury ski resort, faced a critical challenge at the onset of the COVID-19 pandemic: how to keep its essential cable car lifts operating safely without creating dangerous queues. They partnered with Ombori to implement a customized virtual queue management system to enforce social distancing and break up peak times, ensuring they could retain business during the crucial winter season.

The solution from Ombori allowed skiers to pre-book a time slot via an app or web page and arrive at the lift at their allocated time. Implemented in just 20 days, the system was a major success. It eliminated queues during peak hours, was liked by 94% of visitors, and helped the resort retain 66% of its season revenue, all while receiving positive feedback from guests and authorities.

Andermatt Swiss Alps