Case Study: Valea Izvoarelor Senior Living boosts customer feedback and satisfaction insights with Ombea ExpressPod

Valea Izvoarelor Senior Living - Customer Case Study

Valea Izvoarelor Senior Living in Romania provides personalized care for seniors and people needing permanent supervision. The team wanted a better way to measure customer satisfaction than paper forms or iPad surveys at the exit, and they needed a customizable wireless feedback tool that could deliver real-time insights.

Valea Izvoarelor Senior Living chose Ombea ExpressPod™ from Ombea, moving it around the residence to gather feedback on overall experience and specific touchpoints like the cafeteria and restroom cleanliness. With Ombea, they collected over 50% more feedback, saw instant results in the Insights Dashboard, sped up decision-making, and measured satisfaction across different areas such as cleanliness, kitchen service, and activities.

Valea Izvoarelor Senior Living