Case Study: Bagsværd Pharmacy boosts customer feedback and quality monitoring with Ombea

Bagsværd Pharmacy - Customer Case Study

Bagsværd Pharmacy in Denmark needed a better way to meet strict annual quality standards for customer satisfaction without overloading staff. Before Ombea, they relied on long, low-response surveys handled by an external consultant, and the effort required to persuade customers to participate made the process difficult for on-site teams.

Using Ombea’s ExpressPod smiley terminals and Anywhere follow-up surveys, Bagsværd Pharmacy gathered quick feedback at the entrance and in consultation rooms, then collected anonymous written comments by email, SMS, or QR code. Ombea helped them capture 700–1,000 responses per month, uncover issues affecting one-to-one consultations and medicinal conversations, reduce staff stress, and monitor quality with only light oversight through the Ombea Insights dashboard.

Bagsværd Pharmacy