Case Study: Utah Food Bank streamlines donation processing and reduces data entry with Omatic Cloud

Utah Food Bank cuts gift processing from 5 days to about 1 hour with Omatic Software

Utah Food Bank, a member of Feeding America serving the state of Utah, faced significant data integration challenges after upgrading to Raiser's Edge NXT. The move resulted in the loss of custom integrations for Luminate Online and TeamRaiser, which became unusable during a pandemic-driven surge in virtual food drives and online donations. This created a heavily manual, multiday gift entry process complicated by multiple payment processors and a high volume of donor data from corporate and crowdfunding platforms.

Omatic Software delivered its ImportOmatic solution with the Luminate Online Connector, powered by Omatic Cloud. The implementation automated the import and integration of data from Luminate Online, TeamRaiser, and payment processors, drastically reducing processing time. As a result, Utah Food Bank saves 4-6 hours per day on imports, with tasks that once took up to five days now completed in about an hour. Omatic's solution also mitigated duplicate records and improved data quality, allowing staff to focus on more strategic work and furthering the organization's mission.

Utah Food Bank