Case Study: Roman Catholic Diocese of Albany cuts donation processing time by 83% with Omatic Software

The Roman Catholic Diocese of Albany Reduces Donation Processing Time By 83%

The Roman Catholic Diocese of Albany, a large diocesan office processing $7.5 million in annual gifts with a small three-person staff, needed a faster way to handle daily pledge payments from its lockbox service. Their existing process relied on an Access database and multiple manual steps to move data into Raiser’s Edge®, taking 15 to 20 minutes per batch and requiring IT support for changes.

Omatic Software implemented ImportOmatic to format lockbox data and import it directly into gift batches in Raiser’s Edge®, eliminating the need for the Access database. The new process cut import time to just five seconds per batch—an 83% reduction—freeing staff to focus on more strategic work and reducing stress, while also giving the Diocese a simpler, more responsive workflow with Omatic Software.

Roman Catholic Diocese of Albany

Rochelle Toomer

Database Administrator