Case Study: MultiCare Health System cuts gift processing time and boosts donor outreach with Omatic Software

MultiCare Health System cuts data processing from 32 hours to 4 with Omatic Software

The Foundations of MultiCare, a nonprofit supporting a health system in Tacoma, WA, faced significant inefficiencies in its Grateful Patient Program. Their challenges included difficulty accurately matching new patient lists with existing donors in Raiser's Edge and an overwhelming amount of staff time consumed by manual data entry, which peaked at 32 hours per week during busy seasons. They partnered with Omatic Software to address these issues.

Omatic implemented a solution that streamlined data integration and management within Raiser's Edge. This provided superior matching capabilities and automated processes, which drastically reduced manual work. As a result, MultiCare cut its data processing time from 32 hours to just 4 hours per week, saving over $15,000 in staff time in the first year and allowing employees to focus on donor cultivation and stewardship.

MultiCare Health System