Case Study: Foundations of MultiCare achieves greater efficiency in donor management with Omatic Software

Foundations of MultiCare Infuses Efficiency into Grateful Patient Program

Foundations of MultiCare, which includes MultiCare Health Foundation, The Mary Bridge Children’s Foundation, and The Good Samaritan Foundation, needed a better way to manage its Grateful Patient Program. The team was spending too much time matching new patient admissions lists to current donors in Raiser’s Edge, and manual data entry was slowing down communications, stewardship, and campaign efforts.

Omatic Software implemented Grateful Patient Management to streamline data integration in Raiser’s Edge, match new records to existing constituents, and keep prospect records organized without creating full profiles too early. With Omatic Software, Foundations of MultiCare cut manual processing from 32 hours per week to 4, saved $600 per week during peak season, and reduced more than $15,000 in staff time in the first year while improving segmentation, compliance, and donor cultivation.

Foundations of MultiCare

Karen Burlingame

Data Systems Coordinator