Case Study: Frederikshavn Municipality achieves modernized, user-friendly self-service identity and access management with Omada

Flexibility and User-Friendly Self-Service Module Leads Frederikshavn to Choose Omada

Frederikshavn Municipality, a Danish local government of about 60,000 residents with roughly 5,000 employees, needed to replace an outdated identity and access management system that lacked a user‑friendly self‑service portal, could not perform role-and-rights reviews without an extra module, and required frequent help from external consultants. To meet these needs they selected Omada to deliver a modernized identity and access management (IGA) solution.

Omada implemented a modernized IAM/IGA solution that provides an intuitive self‑service portal, built‑in capabilities for reviewing assigned roles and rights to support GDPR compliance, and easier in‑house management so the municipality can adjust configurations without costly consultants. Omada was chosen for the highest scores on functionality and price, and its solution now automates user administration across Frederikshavn’s ~5,000 employees while giving the municipality access to a customer user group for best‑practice sharing and closer influence.

Frederikshavn Municipality

Per Guldbæk Kristensen

IT Project Leader