Case Study: Casablanca.ai cuts feedback sifting time in half with Olvy

Casablanca.ai cuts feedback sifting to 60 minutes a week with Olvy

Casablanca.ai, a SaaS company that provides video call technology for authentic eye contact, faced a significant challenge in managing user feedback. Their Head of Product Management was spending one to two full days each week manually sifting through feedback from numerous sources like emails, customer calls, and HubSpot. This inefficient process made it difficult to quickly identify common issues and prioritize product development, delaying their responsiveness to users.

To solve this, they implemented Olvy. The platform automatically gathered and used AI to categorize feedback from all their channels. This allowed the team to quickly group similar issues and identify urgent problems. As a result, the time spent on feedback management was cut in half, from two days to just 60 minutes a week. This efficiency gain enabled Casablanca.ai to become more agile, swiftly resolving critical issues like a performance bug for Mac users with M1 processors after an Apple update.

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