Case Study: a 2,000-bed Midwestern health system improves workforce efficiency and lowers cost to collect with Olive

Workforce Efficiency & Cost to Collect Improve for a 2,000-Bed Health System

The customer, a 2,000-bed midwestern health system, faced an overwhelming volume of claims that its staff could not manually process, negatively impacting its cost to collect. With revenue cycle associates spending all their time checking claim statuses, they lacked the time to perform the necessary follow-up on the 70% of claims that required it. To address this, they hired Olive and its AI-powered workforce to automate its highly manual claims processing.

Olive implemented an automated solution to check the status of 100% of the health system's 3,500 daily claims. Supported by its Omega intelligence operations center, Olive tripled its efficiency gains over five months, averaging a savings of 11 FTEs per day and reducing the cost to follow-up by 4%. The vendor also identified 27 new automation opportunities representing $8M in potential revenue acceleration, allowing the health system to improve its bottom line and reallocate staff to more critical tasks.