Case Study: Rosecrance improves eligibility verification and reduces backlogs with Olive

Rosecrance Selects Olive to Address Eligibility Challenges

Rosecrance, a behavioral and mental health treatment organization, faced significant challenges with staff turnover and capacity in its revenue cycle department, leading to backlogs and revenue leakage from manual eligibility verification. Seeking an efficient automation solution to mitigate risk and increase productivity, the organization's leadership evaluated options and selected Olive, drawn to their AI-as-a-Service (AIaaS) approach.

Olive implemented an AI workforce to take over 100% of the organization's eligibility verifications, performing approximately 90,000 annual checks with nearly 100% reliability. This solution freed revenue cycle employees to focus on higher-value tasks like claims follow-up. The results delivered by Olive built significant trust with leadership, leading to expanded responsibilities for the AI and active exploration of further efficiencies across the organization.

Rosecrance