Case Study: New England Baptist Hospital achieves faster prior authorizations and 4X ROI with Olive

Olive reduces prior authorization-related write-offs by 30% and delivers 4X ROI at New England Baptist Hospital

New England Baptist Hospital (NEBH), a top-ranked orthopedic hospital, faced significant challenges with its manual prior authorization process for radiology. The cumbersome, paper-based system burdened staff, caused a 16% telephone abandonment rate, and led to nearly 11-day delays in patient scheduling, which resulted in lost revenue as surgeons sent patients elsewhere. To address this, NEBH partnered with vendor Olive to implement its end-to-end prior authorizations solution.

Olive automated and streamlined the entire authorization workflow, from receiving faxed orders to tracking submissions via a centralized dashboard. This provided management with unprecedented visibility and control. The results were dramatic: turnaround time for scheduling plummeted from 10.6 to 2.3 days, telephone abandonment rates improved by 81%, and staff productivity increased by 23%. Olive delivered a 4x ROI by reducing write-offs by 30% and cutting staffing costs, allowing NEBH to recapture lost revenue and expand the solution to other departments.

New England Baptist Hospital

Tom Gheringhelli

Chief Financial Officer