Case Study: Ochsner Health achieves 80% fewer manual touches with Olive

Ochsner Health Talks about their AI and Automation Journey with Olive

Ochsner Health, a large health system with 40 hospitals and 25,000 employees across Louisiana and Mississippi, was looking to improve revenue cycle operations with AI and automation. In partnership with Olive, the team wanted a solution that could scale enterprise-wide, go beyond basic RPA, and help automate processes so staff could focus on higher-value work.

Olive implemented prior authorization automation as a proof of concept, and the solution quickly expanded into an AlphaSite model for broader AI deployment. Olive was processing 400+ referrals per day and reduced manual touches for staff by 80% in the prior authorization workflow; Ochsner also identified 135 automation opportunities across the enterprise, with two live/in-testing automations and eight in build or design, supporting a projected 5X ROI baseline for AlphaSite clients.

Ochsner Health

Brandon McCord

Director of Strategic Partner of Innovation