Case Study: a large mid-Atlantic health service provider scales enterprise-wide AI workforce with Olive

Large Mid-Atlantic Health Service Provider - Customer Case Study

A large Mid-Atlantic health service provider with 10 acute care facilities was facing increasing costs, declining revenues, and a heavily manual revenue cycle process. To address these challenges, the organization sought out an automation solution and initiated a pilot program. They selected Olive's AI-as-a-Service (AIaaS) to be evaluated against another vendor.

Olive's solution was implemented in the revenue cycle department with 10 initial workflows, including eligibility verification and charge capture. The implementation delivered significant, quick wins, saving the equivalent of 7 FTEs and $400,000 in labor costs while drastically improving process speed and accuracy. Based on these strong results, the health system more than doubled its investment in Olive within a year, scaling the AI workforce enterprise-wide to drive ongoing efficiency and performance gains.