Case Study: Watertown Regional Medical Center cuts prior authorization turnaround times with Olive

Full-service hospital solves prior authorization with Olive

Watertown Regional Medical Center faced major patient delays and revenue loss due to a prior authorization backlog caused by staffing shortages. Turnaround times stretched to 15 days, leading to empty clinics, frustrated patients, and nurses working costly overtime. The hospital partnered with Olive, implementing its Olive End-to-End Prior Authorizations AI platform.

The solution integrated with the hospital's Meditech EMR, automating form completion and submission. Olive dramatically cut prior authorization turnaround times by 60%, eliminating nurse overtime for this work and saving $21,000 annually per RN. This efficiency increased patient throughput, reduced net write-offs by 32%, and boosted monthly revenue by 13–25%, translating to over $3 million in increased annual revenue for Watertown Regional Medical Center.

Watertown Regional Medical Center

Jim Bird

Chief Financial Officer