Case Study: a state human services agency achieves stronger identity governance and Salesforce license savings with Oleria

state human services agency reclaims 313 Salesforce licenses with Oleria

The state human services agency faced significant challenges in managing digital access across its Microsoft and Salesforce platforms. With no unified view, manual processes led to dormant accounts, excessive external sharing of sensitive files, and hundreds of unused but paid Salesforce licenses. Oleria was brought in to address these critical gaps in identity governance and security.

Oleria provided a unified access graph, delivering immediate visibility and automated remediation. The solution implemented by Oleria inventoried and governed over 1,700 non-human identities, removed residual access for departed employees, and automatically cleaned up empty directory groups. This resulted in the reclamation of 313 Salesforce licenses, a significantly reduced attack surface, and stronger protection for confidential data.