Case Study: a leading high-tech company streamlines billing self-service with Oktana

Leading High-Tech Company saves 7,254+ hours with Oktana self-service billing portal

Oktana partnered with a leading high-tech company that was struggling with scaling its customer billing operations efficiently. The customer’s clients relied heavily on support teams for routine tasks like accessing invoices, updating payments, and managing account details, which created significant operational overhead and customer friction.

Oktana enhanced the company’s Salesforce Revenue Self-Service Billing Portal into a centralized, AI-powered platform. This solution enabled customers to independently manage invoices, payments, and account administration. The results were substantial, including over 56,400 user logins, more than 7,250 customer hours saved, a 14.4% case deflection rate, and tens of thousands of self-service transactions completed.