Case Study: Takeda accelerates service delivery with Okta Workflows and API Access Management

Takeda accelerates service delivery with Workflows and API Access Management

Takeda Pharmaceuticals needed to scale identity operations for millions of providers and patients while reducing the burden on a small IT team. Using Okta’s Workflows and API Access Management, Takeda wanted a faster, more reliable way to manage user lifecycle tasks, support M&A-related integrations, and automate help desk requests.

Okta helped Takeda replace manual coding and repetitive admin work with no-code workflows, including automated deprovisioning and self-service Okta Verify resets through ServiceNow. The results included 0 downtime over more than 2 years on the Okta platform, 6 months to integrate employees and apps after M&A activity, and identity deployment that was 5x faster than an in-house solution, while supporting 3.6 million providers and patients and 500 authentications per minute.

Takeda

Bob Durfee

Head of Digital Engagement and DevSecOps