Case Study: Submittable improves authentication flows and developer efficiency with Okta

Submittable improves authentication flows and user satisfaction with Forms

Submittable, a social impact platform serving businesses, nonprofits, and the public sector, faced an inconsistent identity experience across apps that made account linking, MFA, SSO, and localization difficult for its 17 million users. The company initially tried a homegrown approach, but it was too complex and time-consuming, so it turned to Okta and Auth0 Forms to simplify authentication and improve user satisfaction.

Okta implemented Auth0 with Forms to provide no-code customization for login and account linking, plus built-in support for SSO, monitoring, alerts, and MFA. The result was a unified and more secure identity experience across apps, with measurable gains including an 85% increase in developer productivity for new authentication flows, 50% better efficiency for authentication-related operations, and a 17 million-user migration completed in four days with Okta Professional Services.

Submittable

Stephanie Akpakoun

Engineering Manager