Case Study: Siemens Mobility Services eliminates downtime and boosts customer experience with Okta

Siemens Mobility Services Improves the Customer Experience with Okta

Siemens Mobility Services, which provides the Railigent analytics and monitoring portal for tracking trains and vehicles, needed to modernize its mostly on‑premises infrastructure to AWS to eliminate outages, lower overhead, and speed time‑to‑market. The team also needed a reliable, cloud‑based identity solution because traditional providers proved complex, costly, and risked additional downtime.

After a successful Okta demo the company bought Okta’s workforce and customer identity products and partnered with UniCloud to implement SAML/OpenID Connect, migrate users into Universal Directory, and deploy Single Sign‑On, Multi‑Factor Authentication and API Access Management. The move—now an ~80% cloud environment—eliminated downtime, reduced helpdesk and maintenance costs, improved reliability and time‑to‑market, and delivered customer benefits such as a 30–50% reduction in unplanned maintenance and a 10–15% drop in maintenance and energy consumption, while preserving strong, ISO 27001‑aligned security.

Siemens

Friedrich Gloeckner

Team Lead Architecture and Software Development