Case Study: Peloton achieves automated identity management and 50% faster ticket turnaround with Okta Workflows

Peloton saw a 50% reduction in time to address helpdesk tickets related to employee account creation/management

Peloton, the world's largest interactive fitness platform with 4.4 million members, connects a global community through live and on-demand classes like cycling, running, and yoga. While its customer experience excels, Peloton needed to modernize internal identity processes—specifically automating account creation, management, and offboarding to improve security and efficiency.

Using Okta Workflows, Peloton automated profile attribute transfer from G Suite and applied preset logic to create accounts in SAP SuccessFactors, automatically suspend accounts and clear sessions for leaves of absence, and streamline approvals. The changes cut ticket completion and approval turnaround by 50%, strengthened HR security compliance, and equipped the team to handle complex identity use cases going forward.

Peloton