Case Study: Oakland County achieves improved service and reduced costs with Okta

Oakland County Improves Service and Decreases Costs with Okta

Oakland County, Michigan — a large, tech-forward government serving 1.2 million residents with 82 services and a 5,000-person workforce — faced a fragmented mix of on‑premises and cloud systems, 500+ applications, heavy provisioning demands, limited access visibility, and mounting technical debt. The COVID‑19 shift to remote work and auditor scrutiny further exposed gaps in secure, consistent access and made modernizing identity infrastructure urgent.

After a rigorous RFP process the county selected Okta and implemented Adaptive MFA, Okta Verify, Single Sign‑On, API Access Management and planned Workday integration for lifecycle automation. The deployment enabled secure remote work for 5,000 employees, consolidated identity across 36+ integrated apps, added self‑service password reset and automated provisioning, reduced maintenance and helpdesk load, accelerated sunsetting of legacy systems, and improved security, visibility, and citizen trust while lowering costs.

Oakland County

EJ Widun

Chief Technology Officer