Case Study: Memorial Hermann Health System achieves continuous identity protection with Okta

Memorial Hermann Health System secures 95%+ of active users with Okta

Memorial Hermann Health System, a large non-profit healthcare provider, faced challenges in managing user access and securing patient data across its vast network of over 63,000 users and 200+ SaaS apps. Their manual, spreadsheet-based access reviews were inefficient and time-consuming, while frequent password reset requests overwhelmed their IT support team. They partnered with identity vendor Okta to implement enterprise-grade security controls, including Adaptive Multi-Factor Authentication (MFA), to protect their systems.

By deploying Okta's solutions, including Identity Threat Protection and Identity Security Posture Management, the health system automated its security processes, enabling real-time monitoring and detection. This resulted in a 50% reduction in password-related IT tickets and secured over 95% of active users with MFA. Okta provided the resiliency needed to ensure continuous patient care, even during network outages, and allowed the security team to shift from manual audits to proactive remediation.

Memorial Hermann Health System