Case Study: HDI Systeme achieves faster, more secure customer identity management with Okta

Leading German insurer deploys innovative identity and access solution for customer peace of mind

HDI Systeme, the IT division of leading German insurer HDI, needed a centralized identity and access management solution to protect highly sensitive customer data while improving the digital insurance experience. Working with Okta and its customer identity capabilities, the team looked for stronger security, automated provisioning, self-service features, and compliance with GDPR requirements.

Okta helped HDI Systeme replace its former identity component with Okta Customer Identity, add directory integration, and prepare for Adaptive Multi-Factor Authentication and full lifecycle management. The result was faster logins, reduced maintenance costs, simpler workflows, and a better customer experience, while also improving time-to-market for new features and supporting future scaling across customer-facing services.

HDI Systeme

Niklas Lammers

IT Project Manager