Case Study: iCIMS achieves faster, more secure identity management with Okta

iCIMS puts identity front and center to support its growth strategy

iCIMS, a talent acquisition technology provider, needed a stronger customer identity and access management (CIAM) strategy to support growth across thousands of customers and users worldwide. Its homegrown identity system was costly to maintain and struggled to deliver seamless experiences for different user types while keeping up with security and compliance expectations. iCIMS turned to Okta and Auth0 to help unify identity across its Talent Cloud.

Okta implemented a flexible CIAM solution with Universal Login, Organizations, Enterprise Connections, Social Login, and security features like Adaptive Multi-Factor Authentication and Attack Protection. The results included migrating 500 million user accounts in six months, unifying seven code bases, and improving time to market by 50%. iCIMS also established its Indeed integration 5x faster, achieved a 9.3 CSAT score for onboarding, and supported more than 3 million business users and 200 million job applications through Okta in 2023.

iCIMS

Kevin Schmidt

Principal Software Architect