Case Study: Intermex achieves streamlined identity management and stronger security with Okta

How Intermex supports more than 8500 agents through a single Identity platform

Intermex, a global money transfer company, needed to simplify a tangled identity environment created by mergers, acquisitions, and multiple legacy IAM tools. Its IT team was dealing with duplicated identities, frequent logins, password fatigue, and a lack of unified identity strategy, so the company turned to Okta and Okta Workforce Identity to consolidate access management.

Okta implemented a centralized identity platform with Single Sign-On and Adaptive MFA, replacing several tools and streamlining user access. The results included deployment time dropping from nine months to four, about $175,000 in annual savings, a 70% decrease in password-related service desk tickets, and 70-80% faster access to apps for end users. Intermex also expanded to 45 apps on Okta, far beyond its original goal of five, while improving security and onboarding speed.

Intermex

Daniel Hereford

Chief Information Security Officer