Case Study: GrandVision builds a seamless omnichannel retail experience with Okta Auth0

GrandVision powers omnichannel retail across 40+ countries with Okta

GrandVision, a global leader in optical retail with thousands of stores, sought to build a secure and seamless omnichannel experience for its customers. Their challenge was to protect sensitive customer data across online and offline interactions without making the authentication process a barrier to the user experience. They chose Okta and its Auth0 platform to handle their authentication needs as a best-of-breed solution.

By implementing Okta's Auth0, GrandVision gained a robust and invisible authentication system. Features like optional and passwordless account creation made the checkout process customer-friendly and seamless. The solution empowered customers to transact freely across any channel. Furthermore, Okta provided excellent service and support, quickly resolving issues and allowing GrandVision to focus on developing its own products, which resulted in a flexible and secure customer journey.

GrandVision