Case Study: Kiwi.com achieves secure, cost-effective IT consolidation with Okta

Global flexible travel website takes off with newly enhanced, secure and cost effective IT infrastructure

Kiwi.com, the global travel-tech company, needed a more unified and scalable way to manage access as it grew to more than 3,000 employees and supported millions of users. Its cloud-first IT environment had become fragmented and hard to see, with too much manual work for app provisioning, password resets, and security management. Kiwi.com turned to Okta and its Workforce Identity products, including Universal Directory, Single Sign-On, Multi-Factor Authentication, Lifecycle Management, and API Access Management.

With Okta, Kiwi.com consolidated identity management, streamlined employee app access, and automated onboarding and offboarding through HR-driven workflows. The results were substantial: 2,932 hours saved annually on password resets, 1,209 hours saved on provisioning tasks, 288 hours saved on security patching, and a 50% reduction in MFA prompts that increased employee productivity by 2,354 hours per year. Okta also helped Kiwi.com launch its first five apps in about three to four months and reduce standard provisioning requests by 70%.

Kiwi.com

David Pavlik

Chief Information Officer / Executive Board Member