Case Study: Front achieves faster onboarding, offboarding, and provisioning with Okta

Front is Innovating User Experiences—From the Inside Out

Front, a customer operations platform for support, sales, and account management teams, was growing quickly and needed a more robust identity strategy to replace manual IAM processes and homegrown scripts. As the company scaled, onboarding, offboarding, provisioning, and access management were becoming slow and inefficient, creating friction for both IT and employees.

Front implemented Okta, including Okta Workflows, to automate onboarding, offboarding, alerts, and user provisioning across its growing app environment. With Okta, Front cut onboarding time by 50% to 70%, reduced deprovisioning time by 90%, and eliminated provisioning turnaround time entirely, while also lowering account lockout tickets and making audits easier.

Front

Greg Karp-Neufeld

Director of Corporate IT