Case Study: Arçelik achieves secure, effortless logins for staff and customers with Okta

European white goods manufacturer makes logins secure and effortless for staff and customers

Arçelik, the European white goods manufacturer, needed a better way to manage secure logins for its 30,000 employees, 40,000+ B2B customers, and 106,000 B2C accounts. Its legacy on-premises identity setup could not keep up with cloud applications, omni-channel customer journeys, or the need for simpler access across many user groups, so Arçelik turned to Okta.

Okta implemented a unified identity and access management solution with Single Sign-On, Universal Directory, social login support, and Adaptive Multi-Factor Authentication. The results included 80+ apps integrated, employee provisioning completed within hours, 6,000 employees using ServiceNow monthly, and 5,000 employees enrolled in MFA within a week. Okta also enabled seamless customer registration and login, with 106,000 customers signing up via social logins, while reducing IT workload and improving security and productivity.

Arçelik

Adnan Sancak

I.T. Solutions and Services Manager