Case Study: Chipotle Mexican Grill automates identity and onboarding at scale with Okta

Chipotle Mexican Grill - Customer Case Study

Chipotle Mexican Grill, with 2,500 restaurants across Europe and North America (and 300 more opening this year) and 90,000 employees, runs distributed corporate teams both onsite and remote. Although Workday is the HR hub, Chipotle had been relying on a complex Visual Basic script and manual processes that made provisioning, deprovisioning, and hybrid on‑prem/cloud identity tasks slow and error‑prone as the company scaled.

Using Okta Workflows and the Okta Customer First team, Chipotle automated identity processes end to end—automatically deleting deactivated users after set periods, removing manual programming for custom HTML emails, provisioning new hires with accounts, passwords and access on day one, and provisioning on‑prem servers across a hybrid tech stack. The result is faster, more reliable onboarding and offboarding, significantly reduced manual work, and a scalable identity foundation to support rapid growth.

Chipotle Mexican Grill