Case Study: Bain & Company achieves automated provisioning, secure deprovisioning, and faster authentication with Okta Workflows

Bain & Company minimized login steps for customers after discovering that 38% of logins were not completed

Bain & Company, a global management consulting firm with about 12,000 employees and a large external user network, needed to streamline onboarding, offboarding, and authentication across a complex technology stack. Manual processes led to operational friction — accounts stuck in “pending,” time-consuming spreadsheet-based account and group assignments, and a troubling 38% rate of incomplete logins.

By deploying Okta Workflows for custom provisioning, deprovisioning, and authentication, Bain automated removal of ghost accounts, auto-assigned the correct accounts, groups, and privileges from spreadsheet data, and simplified login steps to reduce failed sign-ins. The automation saved time, lowered costs, and reduced security and access-management risk.

Bain & Company