Case Study: Australian Red Cross achieves a seamless digital experience for supporters and volunteers with Okta

Australian Red Cross creates a seamless digital experience for supporters and volunteers using Okta

Australian Red Cross, a leading humanitarian aid and community services charity, needed a way to connect with donors, volunteers, members, and customers through a more consistent digital experience. Before working with Okta, it lacked a centralized identity view, self-service capabilities, and a secure way to manage access across its many services and systems.

Okta helped Australian Red Cross build the My Red Cross portal using its Customer Identity and Workforce Identity products, including Single Sign-On, User Management, Multi-Factor Authentication, and API Access Management. With Okta, the organization launched the self-service portal in five months and an integrated e-commerce platform in seven months, improving personalization, simplifying support, and reducing manual work while creating a more secure, unified experience for 200,000+ customers and supporters.

Australian Red Cross

Donna Jiang

Senior Project Manager, Information Technology