Case Study: K9 Ballistics boosts conversions and consolidates customer marketing with Okendo

Why K9 Ballistics Switched from Yotpo to Okendo Consolidation to a Single Platform

K9 Ballistics, a North American pet brand known for its long-lasting dog beds, needed a better way to help shoppers choose the right product and manage reviews more easily. After finding Yotpo cumbersome, the team looked for a more intuitive platform and chose Okendo for Quizzes, Reviews, and Surveys to replace and consolidate their customer marketing tools.

With Okendo, K9 Ballistics launched a dog bed quiz, collected richer customer attributes in reviews, and used survey and review data to power personalized campaigns in Klaviyo, Meta Shops, Google Shopping, and Shop App. The results were strong: quiz visitors converted at 13%, nearly 4x the site average, reviews influenced 22% of revenue, and shoppers who viewed reviews converted at a 594% higher rate than those who did not.

K9 Ballistics

Yurac Lebron

Sr. Digital Marketing Manager