Case Study: Scotch Porter achieves 64% higher review-request click rate and 12% more reviews with Okendo

Increasing Review Generation & Improving Customer Experiences Through SMS

Scotch Porter, a men’s personal care brand known for natural, multi‑functional grooming products, wanted to amplify customer reviews beyond an already strong email sequence by testing SMS review requests. They partnered with Okendo and implemented the Okendo–Postscript integration to explore sending review requests via SMS and capture faster, more immediate feedback.

Using Okendo’s integration with Postscript to deliver SMS review requests, Scotch Porter saw a 64% increase in Review Request Click Rate and a 12% increase in Review Generation, while improving the overall customer experience. Okendo’s solution enabled more efficient collection of UGC and measurable lifts in engagement and reviews.

Scotch Porter

Aleesha Worthington

Sr. Brand Director of Marketing & Ecommerce