Case Study: Feastables Increases Conversions and Customer Trust with Okendo

How Feastables Builds Customer Trust and Increases Conversions with One Centralized Platform for Reviews and Surveys

Feastables, the Food & Beverage brand founded by MrBeast, wanted a better way to understand customer sentiment after launching products like Deez Nuts. They needed to uncover why customers were buying, returning, or detracting from the brand, and turned to Okendo Reviews and Okendo Surveys to gather that insight.

With Okendo, Feastables centralized reviews, NPS surveys, and marketing attribution surveys in one platform. The solution drove a 433% increase in conversions, attributed 9% of total revenue to Okendo Reviews, and achieved strong survey engagement with a 79% HDYHAU completion rate for new customers, 87% for repeat customers, and a 95% NPS completion rate.

Feastables

Jessica Cervellon

Head of Customer Experience