Case Study: Plaid improves developer productivity and reduces interruptions with Okay

Okay enables Plaid to make faster progress towards their productivity goals

Plaid, a financial technology and services company, used Okay to improve visibility into its developer productivity and remote-work dynamics. Before switching to Okay, Plaid had data flowing through an internal ETL, but lacked insights into meeting load, mapping of analytics to org structure, and an external benchmark to guide productivity goals.

With Okay’s platform, Plaid quickly identified team-level bright spots and hotspots, gained visibility into team-specific metrics, and used features like Page Load to manage after-hours interruptions. Okay also provided alerts, industry benchmarks, and comparison heatmaps, helping Plaid improve focus time, proactively address issues before they escalated, and set clearer goals around page load and developer workflow improvements.

Plaid

Kent Rakip

Director of Engineering