Case Study: Cadena Family Practice saves hours daily and boosts patient satisfaction with OhMD

Streamlining patient communication saves hours each day – and delights patients – for this Del Rio family practice

Cadena Family Practice in Del Rio, Texas, was overwhelmed by constantly ringing phones and overflowing voicemails that hampered staff productivity and patient care. In February 2020 the practice began using OhMD’s patient communication platform, adopting HIPAA-compliant two-way texting, eForms, broadcast messaging and video visits to modernize intake and outreach.

OhMD’s tools enabled asynchronous patient messaging, one‑click exports to Athenahealth, text appointment reminders, telehealth video launches, and digital forms, which saved nursing staff about 2 hours per day and front desk staff 1–2 hours per day. The practice reports improved reminder receipt (95% of texts are read within 3 minutes), faster refill/result communication, roughly $20 saved per form by going paperless, and new patient growth of about 20 new patients every two weeks — all achieved with OhMD.

Cadena Family Practice

Julia Cadena

Office Administrator