Case Study: Intermountain Heart Center boosts efficiency and patient satisfaction with OhMD

Simple text messaging helped boost productivity – and patient satisfaction – for Utah’s #1 ranked cardiologist

Intermountain Heart Center in Salt Lake City faced delays and inefficiencies from relying on the EMR for routine communications—physician Stephen Miller often had a dozen or more daily messages that took a day or two to resolve. To simplify clinician and patient messaging, Dr. Miller implemented OhMD, a patient and clinical communication platform that uses simple, secure text messaging to replace slow EMR workflows.

OhMD gave every staff member an account and shifted routine communication to near‑instant messaging, markedly improving productivity and provider-to-provider information flow. The faster responses increased patient satisfaction and access, reduced office-visit copays and avoidable ER trips, and helped Dr. Miller be voted the state’s top cardiologist—outcomes he attributes directly to OhMD.

Intermountain Heart Center

Stephen Miller

Cardiologist