Case Study: Cardiovascular Consultants achieves 280% increase in self-pay payments and 65% reduction in write-offs with OhMD

Simple patient communication slashes overdue patient balances and reduced self-pay write-offs by 65% at a busy Phoenix heart clinic

Cardiovascular Consultants, a busy Phoenix cardiology practice with about 20 doctors seeing roughly 800 copay patients a day, struggled with inefficient collections: more than 2,000 calls to self-pay patients in 2017, low pickup rates, and consideration of hiring four additional staff. To address rising overdue balances and write-offs, the practice turned to OhMD’s patient communication platform, using secure texting and payment links to reach patients more reliably.

OhMD enabled the clinic to send 1,800 texts in the first month and let patients pay directly via text, dramatically improving collections without adding staff. As a result, Cardiovascular Consultants increased self-pay payment percentage by 280% and reduced self-pay write-offs by 65%, while creating a faster, more positive patient experience.

Cardiovascular Consultants

Cicely Lee

Patient Collection Specialist