Case Study: Northeastern Reproductive Medicine saves 10-15 hours a day and grows bookings 25% with OhMD

Northeastern Reproductive Medicine saves 10–15 hours a day and boosts bookings 25% with OhMD

Northeastern Reproductive Medicine, a fertility clinic, was struggling with inefficient phone communication that slowed down new patient onboarding and stretched staff thin. Endless phone tag and voicemail transcription were directly limiting the clinic's growth and hindering patient care. They implemented the OhMD platform for texting and video visits to address this challenge.

By switching to OhMD's texting and video visit platform, the clinic replaced most phone calls. This solution saved 10 to 15 hours of staff time per day, eliminated 75 minutes of voicemail and follow-up work per nurse, and allowed consultations to be booked 25% faster. As a result, OhMD helped Northeastern Reproductive Medicine grow its bookings by 25% even during the pandemic and deliver more immediate, personal care.

Northeastern Reproductive Medicine