Case Study: Northeastern Reproductive Medicine reduces manual follow-up with OhMD

Northeastern Reproductive Medicine reduces staff-handled calls by 68% with OhMD

Northeastern Reproductive Medicine, a reproductive medicine practice, faced the challenge of its staff being overwhelmed with manually calling patients who were overdue for screenings and follow-ups. This inefficient process meant recall lists often went unaddressed. The practice turned to OhMD and its patient communication platform to automate this outreach.

OhMD implemented a solution that transformed manual call lists into targeted text campaigns. These automated broadcasts allowed patients to confirm or schedule appointments directly within the text thread. As a result, the practice reported a 68% reduction in staff-handled calls, freeing up significant time. A billing assistant at Northeastern Reproductive Medicine confirmed that communication became easier and that patients appreciated the convenience.

Northeastern Reproductive Medicine