Case Study: Northeastern Reproductive Medicine reduces missed patient calls with OhMD

Northeastern Reproductive Medicine reduces staff-handled calls by 68% with OhMD

Northeastern Reproductive Medicine faced the challenge of managing high patient call volume, which was leading to busy signals, missed appointments costing approximately $200 per call, and high front-desk staff turnover. To address this, they turned to the vendor OhMD for its AI-powered call overflow service.

OhMD implemented an AI agent that integrates into the practice's existing phone system to answer overflow calls. The solution resolved routine requests directly and deflected others to text, resulting in a 68% reduction in staff-handled calls. This freed up the team for other tasks and helped mitigate the issue of missed revenue and staff turnover, demonstrating the measurable impact of the OhMD solution.

Northeastern Reproductive Medicine