Case Study: Northeastern Reproductive Medicine reduces front desk burden with OhMD

Northeastern Reproductive Medicine reduces routine patient follow-up time by 85% with OhMD

Northeastern Reproductive Medicine was facing significant challenges with its front desk operations, as staff were overwhelmed by constant phone calls, leading to long patient hold times, full voicemail boxes, and rising burnout. To address this, they turned to OhMD for its AI-powered patient communication and appointment scheduling service.

OhMD implemented its AI agents to handle voice and text conversations for booking, rescheduling, and canceling appointments. This solution integrated with the practice's EHR and dramatically reduced the front desk burden. The results were substantial, including an 85% reduction in time spent on routine follow-up, a 68% decrease in daily phone traffic within 30 days, and a 92% patient satisfaction rate due to faster response times.

Northeastern Reproductive Medicine