Case Study: Joya Child and Family Development boosts client engagement with OhMD

Joya Child and Family Development boosts client engagement 65% with OhMD

Joya Child and Family Development, a Washington-based non-profit, faced significant challenges in reaching families for appointments and follow-ups. Traditional phone calls were increasingly ineffective, a problem exacerbated by COVID-19 as virtual learning and remote work made connecting even harder. This put attendance and continuity of care at risk for the children they serve.

By implementing OhMD's texting and video visit solutions, the organization streamlined its communication. This allowed staff to reach parents asynchronously and conduct virtual therapy sessions. As a result, Joya saw a 65% increase in messages and video visits within the first month and a 111% growth in all-time platform usage over three months using OhMD, dramatically boosting client engagement.

Joya Child and Family Development